Frequently Asked Questions
What is The TackHack
The TackHack is your source for premium equestrian brands at discounted prices. Think of us as Nordstrom Rack for the horse industry; we source closeouts from the best equestrian brands and offer them at the best prices. Focused on the competitive rider, our mission is to make "looking the part" more financially accessible both in and out of the show ring.
Our overstock assortment is supplemented by our own TackHack exclusives. Our goal with our private label products is to offer the best quality at direct-to-consumer prices.
Finally, we've rounded out our discount and private label assortment with a small selection of full-priced essentials so that you can find everything you need in one place.
Where do you source your overstock merchandise?
We work with top equestrian brands and independent retailers. We only sell high-quality items and do not accept “lemons.”
How does sizing work?
Equestrian sizing is all over the map! To address this, we've standardized sizes for filtering purposes. We're more than happy to provide exact measurements on any of our items. Simply email us at email@example.com and we’ll do our best to get you those measurements ASAP.
Orders, Shipping & Returns
What is your shipping policy?
We offer weight-based shipping to customers in the US and Canada.
We ship items via 2-day USPS priority.
Do you offer international shipping?
We currently offer weight-based shipping to Canada.
How is shipping calculated?
We calculate shipping based on the item’s weight, the package's dimensions, and your shipping destination.
What is your return policy?
Customers may request a return within 14 days of receipt.
To initiate a return, please navigate to the "Customer Care" section at the bottom of our website. Click on the "Return" link and complete our short return form. You will receive a free PDF return label emailed to you within one business day.
We offer free returns on most products to customers located within the contiguous United States, however tall boots are excluded from free returns.
We do not offer free returns on international orders.
All helmets, clearance items, horse blankets and bits are final sale.