What is The TackHack
The TackHack is your source for premium equestrian brands at discounted prices. The vast majority of our inventory is brand new and offered at up to 80% off of retail. We also sell a tightly edited selection of "prix-loved" items that have been screened by us for quality.
Where do you source your new merchandise?
We work with independent retailers and brands to help move their overstock. We only sell high-quality items and do not accept “lemons.”
How do you label the condition of your “prix-loved” items?
We operate a bit like resale bouncers; we run a tough door to ensure that our customers are satisfied with the quality of the used items they purchase. Our prix-loved items are appraised as like-new, excellent, very good, and good:
- Like-New: the item doesn’t have a tag, but is in such pristine condition that we’re pretty sure it has never been worn
- Excellent: the item does not have any visible defects or fabric fading
- Very Good: these items are show ring ready
- Good: ideal for schooling
How does sizing work?
Equestrian sizing is all over the map! To address this, we've standardized sizes for filtering purposes. Individual product pages will have the manufacturer's sizing, however if you shop by filter, you'll be shown jackets across brands that correspond to your selected size. We're also more than happy to provide exact measurements on any of our items. Simply email us at firstname.lastname@example.org and we’ll do our best to get you those measurements ASAP.
Do you offer saddle trials?
We offer 7-day trials on all of our saddles. Saddles must be returned in the condition they were sent, and we ask that our saddle shoppers refrain from riding in the rain during their trial. We do not offer free returns on saddles. We are happy to work with customers to answer any questions in advance of purchase in order to ensure it is an appropriate fit.
How do I consign with you?
We offer saddle consignment for premium jumping and dressage saddles.
What items do you accept?
Saddles & Bridles: Saddles and bridles must be in excellent condition and must have been manufactured within the past ten years. In addition, we only accept jumping and dressage saddles from the following brands:
- Bruno Delgrange
- Custom Saddlery
- PS of Sweden
- Selleria Equipe
- Tad Coffin
Condition Guidelines: We do not accept saddles with broken trees, bent stirrup bars, or damaged/torn leather.
What happens if my saddle is rejected?
Unaccepted saddles will be returned at the consignor's expense. Broken trees are the most common reason why we would reject a saddle once it arrives. We are more than happy to review photos of your saddle if you are concerned about a particular blemish or issue with the leather. We can also walk you through the process of checking for a broken tree.
How do you price consignment items?
- Saddles: Saddles are priced using the same standard pre-owned saddle pricing that brand reps use. We determine what a current demo version of your saddle would sell for on the market today, and deduct a set amount per year to arrive at a baseline. We then adjust up or down based on condition. We also encourage our saddle consignors to reach out regarding downward price adjustments.
Will my items be put on sale?
Saddles are not put "on promotion" without the express written permission of our consignors.
When do I get paid?
We pay our saddle consignors at the end of a customer's trial 7-day trial if they decide to keep the saddle.
Do you offer international consignment?
We only offer consignment services for our US customers at this time.
Orders, Shipping & Returns
What is your shipping policy?
We offer weight-based shipping to customers in the US and Canada.
We ship items via 2-day USPS priority. Our saddles ship insured.
Do you offer international shipping?
We currently offer weight-based shipping to Canada.
How is shipping calculated?
We calculate shipping based on the item’s weight, the package dimension, and your shipping destination.
What is your return policy?
Customers may request a return within 14 days of receipt. Saddle trials are 7 days and return requests must be made by the seventh day of trial.
We offer free returns, however tall boots, horse blankets and saddles are excluded from free returns.
All helmet sales are final. Your helmet is the single most important piece of equipment you will buy as a rider. If you do not know your helmet size, please get fitted in person and purchase from your local tack store.
The cost of return shipping will be deducted from customers' refund balance on tall boot and saddle returns.
We do not offer free returns on international orders.
To request a return, simply complete the return form found on our return page.