All your questions answered

FAQs

What is your shipping policy?

We offer weight-based shipping to customers in the US and Canada.

Do you offer international shipping?

We currently offer weight-based shipping to Canada.

How is shipping calculated?

We calculate shipping based on the item’s weight, the package's dimensions, and your shipping destination.

What is your return policy?

Customers may request a return within 14 days of receipt. 

To initiate a return, please navigate to the "Customer Care" section at the bottom of our website. Click on the "Return" link and complete our short return form. You will receive a free PDF return label emailed to you within one business day. 

We offer free returns on most products to customers located within the contiguous United States.

We do not offer free returns on international orders.

All clearance items are respectfully final sale.

What is your holiday giveback project?

Giving feels good. This holiday season we have teamed up with a nonprofit called #WeRideTogether. Their mission is to make the youth and amateur sport environment safer for all athletes. Ready to checkout with all of your savvy equestrian finds? You can choose to donate at checkout, or learn more about this organization at https://www.weridetogether.today/